{"id":32,"date":"2015-04-09T17:33:42","date_gmt":"2015-04-09T17:33:42","guid":{"rendered":"http:\/\/simflyer.net\/content\/?page_id=32"},"modified":"2025-03-07T09:53:09","modified_gmt":"2025-03-07T15:53:09","slug":"customer-support","status":"publish","type":"page","link":"http:\/\/simflyer.net\/content\/?page_id=32","title":{"rendered":"Help"},"content":{"rendered":"<p><strong>FAQs and things to know before using the <a href=\"http:\/\/www.simflyer.net\/wp-cs.html\" target=\"_blank\" rel=\"noopener\">Customer Support Form<\/a> below:<\/strong><\/p>\n<hr \/>\n<p><strong>VIRUS WARNING On Download or Installation:<\/strong>\u00a0This is a false warning, also known as a false positive\u00a0and is quite\u00a0common with most FS add-on installers because they modify the gaming software, however you can rest assured that there are no viruses\u00a0in our installers. We check our servers regularly, however If you still feel uneasy just check all the major flight sim forums and you will see it is common.<\/p>\n<p><strong>RETURNS and REFUNDS:<\/strong>\u00a0SimFlyer has a &#8220;no return no refund&#8221; policy on all software products.\u00a0We try to give as much up-front information to our customers as possible before the sale,\u00a0however we can&#8217;t accept returns on software, so please be sure you read all the details and\u00a0watch the video demos before you make your purchase.<\/p>\n<p><strong>PANEL EDITING:<\/strong>\u00a0You will need to know how to edit the aircraft&#8217;s &#8220;panel.cfg&#8221; file in order to\u00a0add our gauges to your aircraft&#8217;s 2D panel and\/or VC. This is a fairly simple task and we do\u00a0offer basic instructions on doing this in our installation documentation, however for users\u00a0with no editing experience we recommend you visit a flight-sim forum that offers help with\u00a0this sort of thing. There are many developer and end user forums out there to choose from. The flight sim community can be very helpful with things of this\u00a0nature and it&#8217;s always a good idea to find a good support group when attempting to make any sort of modifications to MSFS files. SimFlyer DOES NOT offer\u00a0any extended support for panel modifications beyond the basics located in our product installation documentation.<\/p>\n<hr \/>\n<p><em>* Please Note: Clearance and Freeware products DO NOT qualify for technical support.\u00a0<\/em><\/p>\n<hr \/>\n<p><strong>STILL NEED HELP? \u00a0 \u00a0 \u00a0 \u00a0<a href=\"http:\/\/www.simflyer.net\/wp-cs.html\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-189 size-full\" src=\"http:\/\/simflyer.net\/content\/wp-content\/uploads\/2015\/04\/contact_us.jpg\" alt=\"contact_us\" width=\"200\" height=\"76\" \/><\/a><\/strong><\/p>\n<hr \/>\n<p><em>Copyright \u00a9 2003-2025 SimFlyer. All Rights Reserved.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs and things to know before using the Customer Support Form below: VIRUS WARNING On Download or Installation:\u00a0This is a false warning, also known as a false positive\u00a0and is quite\u00a0common with most FS add-on installers because they modify the gaming software, however you can rest assured that there are no viruses\u00a0in our installers. We check&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/pages\/32"}],"collection":[{"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=32"}],"version-history":[{"count":17,"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":315,"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions\/315"}],"wp:attachment":[{"href":"http:\/\/simflyer.net\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}